Topics in this section are:
Configuration
Q: Where do I get the username and password?
A: Contact CNH Dealer Support to set you up with a generic User ID and password for the CSPS portal that is not tied to any specific user.
Q: Will the single username and password cover all of my locations?
A: Yes. This can be double-checked by using the username and password to log in to the CSPS portal and viewing the dealer code dropdown. All of the locations visible in that list will work with the username and password. If any are missing, contact CNH Dealer Support and they will work to get the missing locations working with your ID.
Q: Are you sure? I got a letter from CNH that says I need one username/password per location.
A: Yes, we have confirmed directly with CNH that your single username/password should work with all your locations.
Parts Ordering
Q: I had multiple lines on my order with the same part, but when I send them to CSPS, they are gone. Why?
A: CNH no longer allows duplicate part lines on an order, so we are combining identical parts and their quantities together. Bin Locations are preserved, as much as possible, in CNH's Bin Location field in the following format:
Bin1|Bin2|Bin3
If a bin location does not exist for the line, we assume the part is being ordered as stock. In this case, we append +Stock to the list of bin locations like so:
Bin1|Bin2+Stock
If the list of bin locations would exceed 20 characters, we change the bin location field to read "Multiple", or "Multiple+Stock" if stock is on the order. Note that these changes do not affect your order in IntelliDealer, only what is sent to CNH.
Q: When we did orders in CCNWEB, we used to select Customer Pickup. Where can I do that with CSPS?
A: The Customer Pickup option can be found by clicking on the Header Details button on the CSPS Order Details screen.
Q: If I validate an order, then change a part number to a sub or reman part number in IntelliDealer and re-transmit to CSPS, will my changes be linked to the original CSPS order number?
A: Yes, as long as your changes were made before submitting the order. The order cannot be changed after submission.
Q: In CCNWEB, I entered a Sales Program Name to get discounts on my parts order. Where can I do that in CSPS?
A: In CSPS, Sales Programs are going away. The replacement is the Promotions system. You no longer need to enter any codes in order to qualify for the promotion - after you validate your order, any promotions that you qualify for will be automatically applied. If you order parts that exist on a promotion but you haven't met the qualifications for the promotion, you will be informed as well. Both qualified and non-qualified promotions will appear as icons on the far right of each line on the order following validation (green dollar sign for qualified, orange "no" symbol for non-qualified). You can click on the icons to view more information about the promotion.
Q: How do I do a pre-edit?
A: The new Validate functionality in CSPS is equivalent to the Pre-Edit in CCNWEB.
Q: How do I transmit an order with the correct dealer code from a location different than the one I am logged in as?
A: You need to switch the location you are logged in as to the location you wish to transmit from. Currently, you are locked to transmitting from the location you are logged in as. In a future update, we will be tying the transmitting dealer code to the branch on the order being transmitted, rather than the branch that the user is logged into.
Q: I'm not seeing the CSPS Transmit button after I release the order. Why is that?
A: Double check that the vendor for the parts on the order has a Case manufacturer code on it (VMMFCD in VMASTR equal to "CA").
Parts Availability
Q: I'm only getting availability for one part at a time when I go into the availability interface. What's going on?
A: At launch, we are only supporting single part availability. In a future update, you will be able to scroll through your list of parts to view availability on each one.
Promotions Inquiry
Q: Where do I enroll in a promotion or commitment program?
A: CNH is requiring that dealers go to the CSPS portal to enroll in promotions and programs.
Q: Can I search promotions by part number?
A: CNH does not currently allow for searching by part number.
Other
Q: I heard that CSPS only supports Internet Explorer. Is this going to be a problem, since I use IntelliDealer with Chrome/Firefox?
A: No. All of the CSPS interfaces run from within IntelliDealer - there is no linkage to the CSPS portal itself. If you need to go to the CSPS portal for any reason, you can open it in IE while running IntelliDealer in Chrome/Firefox.
Q: Where can I get the PDFs for my (invoices, order summary, shipment details, etc.)?
A: Currently, if you wish to print PDFs, you need to view the corresponding document in the CSPS portal. We are planning to include the ability to print PDFs of CSPS documents from within IntelliDealer in a future update.
Q: Where is the Customer Master interface?
A: The Customer Master interface is only needed for the CSPS portal. To prevent you from having to duplicate all your customer addresses across both IntelliDealer and the CSPS portal, we are treating all direct ship orders as one-time ships, and all non-direct ship orders as orders shipped to the address associated with your dealer code.
Q: Nothing is working! I'm getting errors everywhere!
A: Did you set your Customer Prefix properly in the Configuration? It should be USA1 if you are in the USA and CAN1 if you are in Canada. Make sure that your username and password are correct as well.