Efficiency Analysis Totals
After clicking the Totals button from the Efficiency tab from the Analysis Reports screen the totals are displayed in a popup:
The following information is displayed on the Efficiency Analysis Totals screen:
| Field | Description |
|---|---|
| Hours Worked | The amount of hours worked by the technician. |
| Rework Hours | The amount of hours reworked by a technician if a new technician has been assigned. |
| Hours Charged | The amount of hours charged by the technician. |
| Recovery Hours % |
The percentage of recovery hours. The amount of hours charged/the amount of hours worked *100. |
| Possible Income |
The technician's possible income from the work order. Hours Worked x Rate |
| Actual Income |
The technician's actual income from the work order. Hours Charged x Rate |
| Income Gain/Loss |
The technician's income gains and losses from the work order. Actual Income - Possible Income |
| Recovery Income % |
The percentage of the potential/possible income you ‘recovered’ from the work order. Actual Income/Possible Income x 100 |