Customer Care: Email Logs

Use the Email Logs screen to search customer email history from IntelliDealer. You can track queued customer messages, review cloud delivery when your dealership uses cloud email, and analyze contact history by customer, date, and source type.

The screen has these tabs:

  • Customer Emails Tab—available to all dealerships. This tab lists emails logged to the CMASEH file when IntelliDealer queues a message to a customer contact, whether your dealership sends email through the legacy email system or the cloud (SendGrid) email system.

  • Cloud Emails Tab—visible only when cloud email is enabled for your dealership. This tab lists cloud mail log messages and SendGrid delivery activity. It does not replace the Customer Emails tab; use both when you use cloud email.

To open the Email Logs screen, navigate to Customer Care > CRM > Email Logs.

Topics in this section are:

Usage Notes

  • Access to email log data is restricted by the logged-in user’s company and division security settings. Users only see records for companies and divisions to which they have access.

  • On the Customer Emails tab, the listing loads automatically when you open the screen. Results are limited to your signed-in user’s default company and division and to companies and divisions your security allows. Use the search filters to narrow results by customer, date range, email address, or email source type.

  • On the Cloud Emails tab, the listing loads messages for your dealership’s cloud email configuration. Use the column filters to narrow the grid.

  • For optimal performance, use specific customer numbers or limited date ranges. Searching across very large date ranges or without any filters may take longer to process.

  • On the Customer Emails tab, each row is written to CMASEH when IntelliDealer queues an email to a customer contact (for example, from invoice email, work order email, or A/R statement email), for both legacy and cloud email configurations. The log records subject, recipient, email source type, and send date and time; it does not confirm delivery. When your dealership uses cloud email, use the Cloud Emails tab and SendGrid Activity Logs for delivery events. The Legacy ID field on cloud email details links to the matching CMASEH row when one exists.

  • Email logs are subject to automatic purging after a five year retention period.

  • On the Cloud Emails tab, SendGrid activity logs track delivery events per recipient. Messages sent to multiple recipients can show separate activity rows for each email address.

Customer Emails Tab

The Customer Emails tab reads from CMASEH (customer email history). Every dealership uses this tab to see which customer emails IntelliDealer queued, independent of whether sending uses the legacy or cloud email stack.

The filters on the Customer Emails tab are:

Search Filters
Field Description
Customer Number

Enter a customer number to view all emails sent to that specific customer. Supports customer selection popup for easy lookup. Leave blank to search across all customers within your permitted company/division access.
From Date

The starting date for the email search range. Leave blank to search from the earliest available date within your access scope.
To Date

The ending date for the email search range. Leave blank to search through the most recent date within your access scope.
Email Address

Search for emails sent to a specific email address. Supports partial match (contains). Leave blank to search all email addresses within your access scope.
Email Source Type

Filter by the email source type code stored in CMASEH. The drop-down is built from the application Email Source Type list (localized labels such as Parts Invoice, Work Order, MyDealer Parts Request, and Other). Leave blank to search all source types within your access scope.

Note:  The filter list and the Email Source Type column are not always an exact match for the process that sent the email. Legacy data and single-character type codes can map incorrectly. For example, type code O (Other) may display as MyDealer in the grid, and some rows may show MyDealer-related labels when the message did not come from MyDealer. Emails sent from Message (Send Message) may be logged with a blank source type. Use customer, subject, date, and email address together with the source type when you research a specific message.

Click Search to execute the search based on the current filter criteria.

Click Reset to clear all filter fields and return to default values.

The columns on the Customer Emails tab are:

Column Description
Company The company code associated with the customer.
Division The division code associated with the customer.
Customer Name The sold-to customer name.
Customer Number The unique customer identifier.
Subject The email subject line (up to 100 characters).
Email Source Type The source type stored in CMASEH, shown as a localized label when the application can map the stored code. When mapping fails or legacy values are ambiguous, the grid may show a raw code or an unexpected label (see the note on the Email Source Type filter).
Email Address The recipient email address.
Date The date the email was sent. Default sort is descending (newest first).
Time The time the email was sent. This column is hidden by default but can be shown via column settings.

Click any column header to sort by that column. Use grid pagination controls to navigate through large result sets.

Click the CSV Export button at the bottom right of the screen to export all records matching the current search criteria to a CSV file. The export is not limited to the visible page and includes all grid columns.

Cloud Emails Tab

This tab appears only when your dealership uses the cloud email system (SendGrid). Dealerships on the legacy email system see the Customer Emails tab only. When cloud email is enabled, you still use the Customer Emails tab for the CMASEH history of queued customer email; use Cloud Emails for cloud send status and SendGrid activity.

The columns on the Cloud Emails tab are:

Column Description
Recipient Email Addresses The To, CC, and BCC email addresses for the message.
Subject The email subject line (up to 100 characters).
From Email Address The email address that sent the message.
Send Date/Time The date and time the message was sent in UTC format.
Status The status of the message.
Activity Logs Click Show Details to open a side sheet with Email Details and SendGrid Activity Logs tabs for the selected message.

Enter a term in the text box below a column header to filter the table. For example, to show only messages with an invalid status, in the Status column enter invalid. The search is not case-sensitive.

Click any column header to sort by that column. Default sort is Send Date/Time, descending (newest first).

Email Details Side Sheet

Click Show Details on a row to open the side sheet. On the Email Details tab, review message metadata for the selected send:

Field Description
Sent Time Date and time the message was sent.
Message ID SendGrid message identifier for the send.
Status Overall status of the message in the cloud email log.
From Sender email address.
Subject Message subject line.
Legacy ID Link to the legacy customer email history record when one exists for this send.
To To recipient addresses.
CC CC recipient addresses.
BCC BCC recipient addresses.

SendGrid Activity Logs Tab

On the SendGrid Activity Logs tab in the side sheet, the activity table shows delivery and event history for the selected message.

The columns on the SendGrid Activity Logs tab are:

Column Description
Time The date and time the activity event occurred. Default sort is descending (newest first).
Recipient The email address the activity event applies to.
Event Type The type of SendGrid activity event (for example, delivered or bounce).
Message Event detail text. Click the message to copy it to the clipboard.

Click any column header to sort by that column. Enter a term in the text box below a column header to filter the table. Default sort is Time, descending (newest first).

Data Source: CMASEH (Customer Emails tab). Cloud Emails uses the cloud mail log service (SendGrid).

Security: 994 - WebAdmin - Access Email Log

Revision: 2026.10