Customer Care: E-mail Logs
The E-mail Logs screen provides a searchable history of all emails sent to customers from the IntelliDealer system. You can use this screen to track email communications, verify delivery, and analyze customer contact history across various email sources within the system.
Access to email log data is restricted by the logged-in user’s company and division security settings. Users will only see records for companies and divisions to which they have access.
To open the E-mail Logs screen, navigate to Customer Care > CRM > Email Logs.
When the E-mail Logs screen initially loads, it displays email log results across all companies and divisions by default. You can use the available search filters to narrow the results to specific customers, date ranges, email sources, or email addresses.
Use these filters to narrow down your email log search:
| Search Filters | |
|---|---|
| Field | Description |
| Customer Number |
Enter a customer number to view all emails sent to that specific customer. Supports customer selection popup for easy lookup. Leave blank to search across all customers within your permitted company/division access. |
| From Date |
The starting date for the email search range. Leave blank to search from the earliest available date within your access scope. |
| To Date |
The ending date for the email search range. Leave blank to search through the most recent date within your access scope. |
| Email Address |
Search for emails sent to a specific email address. Supports partial match (contains). Leave blank to search all email addresses within your access scope. |
| Email Source Type |
Filter by the system module or process that generated the email.Leave blank to search all email source types within your access scope. |
Click Search to execute the search based on the current filter criteria.
Click Reset to clear all filter fields and return to default values.
The columns on the E-mail Logs screen are:
| Column | Description |
|---|---|
| Company | The company code associated with the customer. |
| Division | The division code associated with the customer. |
| Customer Name | The sold-to customer name. |
| Customer Number | The unique customer identifier. |
| Subject | The email subject line (up to 100 characters). |
| Email Source Type | The system module or process that generated the email. Shows the localized/friendly name of the source type. |
| Email Address | The recipient email address. |
| Date | The date the email was sent. Default sort is descending (newest first). |
| Time | The time the email was sent. This column is hidden by default but can be shown via column settings. |
Click any column header to sort by that column. Use grid pagination controls to navigate through large result sets.
Click the CSV Export button at the bottom right of the screen to export all records matching the current search criteria to a CSV file. The export is not limited to the visible page and includes all grid columns.
Usage Notes
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For optimal performance, use specific customer numbers or limited date ranges. Searching across very large date ranges or without any filters may take longer to process.
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Email logs track sent emails at the time they are queued for sending. Actual delivery status depends on the receiving mail server and is not tracked in this screen.
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Email logs are subject to automatic purging after a five year retention period.