CNH Interactive Maintenance

The CNH Interactive Maintenance screen provides integrated access to a complete maintenance history for CNH parts within IntelliDealer.

To access the CNH Interactive Maintenance screen:

  1. Navigate to Product Support > Service > Work Orders.

  2. Select the relevant Order Number.

  3. Click the Segments tab.

  4. Click CNH Interactive Maintenance from the Work Order Options list on the top right corner of the Segments tab.

Topics in this section include:

Basic Information

Information in these fields are relative to the equipment information from CNH.

The fields in the Basic Information section are:

Field Description
VIN Number The Vehicle Identification Number for the equipment.
Telematics Connected Indicates if the machine is actively transmitting data via telematics.
Engine Hours The total number of hours the machine has been in operation.
Customer The name of the dealership or customer that operates the equipment.
Estimated Annual Usage Hours An estimate of how many hours the equipment is expected to operate in a 12 month period.
Last Communication Date The most recent date the dealership's system received an automated data transmission.
Maintenance Alert Active A flag indicating that the machine is due for service.
UCR Status The status of the Unit Condition Report.
Connectivity Status Provides detail on the current state of the communication between the dealership and CNH.
Maintenance Plan Status The status of any pre-purchased or scheduled maintenance plans.
Warranty Start Date

The listed commencement date of the warranty period.

Other Telematics Information

These fields display additional information relative to the telematics processes for receiving interactive maintenance data.

The fields in the Other Telematics Information section are:

Field Description
Contexts The specific parameters or measurement types being transmitted.
Telematics Boxes The physical hardware devices installed on the machine that collects and transmits data.
Modem Serial Number The unique identifier (ESN/ICCID) of the modem used by the telematics box.

The List Of Warranties section is populated with available CNH Warranty plans.

Get Maintenance History

The Get Maintenance History button generates a table of maintenance history data.

The fields in the Get Maintenance History section are:

Field Description
Maintenance Service Date The calendar date on which a specific maintenance service was performed.
Service Engine Hours The total engine hours recorded on the equipment at the time the maintenance was performed.
Plan Id A unique identifier for the specific maintenance plan that was used for the service or repair.
Dealer Code The code the CNH dealership uses for the maintenance service.
Number Of Bales The total number of bales produced by the machine recorded at time of service.

Get Next Coupons

CNH Next Coupons are targeted, promotional offers generated by CNH. Data displayed here is related to CNH promotional materials.

For more information on CNH marketing platforms, consult your CNH representative.