CNH CSPS Claims Management
The CSPS Claims Management web service allows you to perform claim insertion and claim inquiry.
Prerequisites: To use this screen, you must first set up the CNH CSPS interface. See CNH CSPS Interface.
See also CNH CSPS FAQ and Troubleshooting.
Topics in this section include:
To access Claims Management, navigate to Product Support > Parts > Parts Ordering. In the top right corner of the screen, hover over Ordering Options and select CSPS Claims Management.
The CSPS Claims Management screen
Fill in the Date From and Date to parameters and search.
Select a Claim Id to view the claims details page.
The arrows at the end of each row expand the row to show more information specific to the line.
Notes
At the time of insertion, the user has the option to fill out a note for each line they are claiming in addition to a note at the header level.
Click the Notes link, to open the notes discussion for the respective the location. From here you can add a note or read existing notes sent between IntelliDealer users and the CSPS claims analyst.
You can also select on the "notes" located in the line level to open the notes discussion for that specific line.
Claims Entry
The user arrives to the claims entry page by clicking on the "create claim" button in the parts order menu.
All the order lines are imported into the claims screen, at which point the user can edit the lines or remove them as needed.
The driver behind this page is the "Claim Reason" located in the top-left corner. Depending on the claim reason selected, some fields will be either disabled, mandatory, or optional. By cycling through the different claim reasons these fields are updated in real-time.
The user cannot submit the claim until all the mandatory fields are filled.
Once you have submitted the claim you will get a success message. You can now navigate to the claims inquiry screen to check the progress of the newly created and other buybacks.
Troubleshooting Tips
When entering a surcharge item the code and amount are always required.
Part and Claim Quantity are always required except for claim reason L - Freight Charge Discrepancy (Credit).
If Submit button is grayed out, all required fields are not complete. Surcharge Code and Surcharge Amount are always required. Delete the line if it is not required.