Reactivating an Inactive Call Result

1. From any IntelliDealer screen, click on the Configuration tab.
   
   The Configuration Quick Links screen will appear.

   
   
   

   Configuration Quick Links screen

2. From the CRM list, click the Calls link and select Results from the drop down list.

   
   
   

   Configuration Quick Links screen

3. The Results screen will appear.

   
   

   Results screen

4. On the Results screen, enter an inactive call result code in the Select Code field.

5. Enter a call result description in the Select Description field.

6. Select the Include Inactive checkbox.

   Note:  
   You must selected the Include Inactive checkbox when searching for inactive call result codes.

7. Click the Go >> link.
   The Results screen will refresh listing the generated search results.

   
   

   Results screen

8. Click on the Code.
   The Results screen will appear.

   
   

   Results screen

9. On the Results screen, select the Active for System field by placing a checkmark in the checkbox.

   
   

   Results screen

10. Click the Save button to reactivate the call result code.
    The Categories screen will appear listing the call result code as Active.

    
    

    Results screen