Parts - Lost Sales

Use the Parts - Lost Sales screen to view parts lost sales that were recorded in the Parts Invoicing application. See Recording a Lost Sale.

The recommended best practice is to record a lost sale whenever you turn a customer away because you didn’t have a part. Essentially, by logging a lost sale you’re telling IntelliDealer “we would have sold this if we had it.”

A part with multiple lost sales shows up in reports and can be considered by the system as future demand, to be considered during demand forecasting. Accurate data means a better forecast, allowing you to capture future sales you might otherwise miss.

Dealers who enforce lost sale logging often see their fill rates improve over time because the system learns what it should carry. You can review lost sales reports periodically (Management Central has some or you can query via Data Miner) highlights where customers are going unserved so you can act (either stock the part, or adjust min/max). It’s a tiny daily effort for a potentially big impact on sales and customer satisfaction.

To open this screen, navigate to Management Central > Parts > Lost Sales.

Screen Description

Sort by options on the Parts - Lost Sales screen are:

Sort by
Field	Description
Date	Sort the search results by date.
Part Number	Sort the search results by part number.

Search fields on the Parts - Lost Sales screen are:

Field	Description
Select Source	Search for part lost sales that were recorded either in the Parts Counter module or in Requisitions.
Select Reason	Search for part lost sales by entering a reason.
Select Salesperson	Search for part lost sales by entering a salesperson.
Select Date Range	Narrow down the part lost sales search results by selecting or entering a date range.
Select Location	Search for part lost sales by entering a location.
Select Customer	Search for part lost sales by entering a customer number.

Fields on the Parts - Lost Sales screen are:

Field	Description
Part Number	The number of a part that has recorded lost sales within the parts invoicing application. Click a Part Number to open the Parts Profile screen.
Date	The date the sale was lost.
Source	The area in which the part sale was lost—either Parts Counter or Requisitions.
Reason	The reason the sale was lost. Valid Parts Lost Sale Reason codes and Parts Requisition Lost Sale Reason codes are configured on the Parts Lost Sales and Parts Requisitions Lost Sales screens, respectively. These codes are only recorded and displayed if the Record Lost Sale Reasons and Record Requisitions Lost Sale Reasons switches are activated on the Authorization List For Product Support - Parts Invoicing screen.
Location	The location where the sale was lost.
Customer	The customer associated with the lost sale.
Salesperson	The salesperson associated with the lost sale.

Data Source: CMASLSP

Revision: 2025.12