Call Tracking

Data Source: JOBRCT

The Call Tracking tab can be accessed by clicking on the Jacket Number on the Job Jackets Listing screen.

The Call Tracking tab allows you to view and record specific call details between the dealership and the customer related to their job jacket.

The following is a description of the fields that appear on the Call Tracking tab:

Field	Description
Tracking	The job jacket number.
Location	The branch location where the machine is being serviced.
Date	The date when the call was added.
Time	The time when the call was added.
Name	The name of the contact who was called.
Description	A description of the call.

The Record a Call screen can be accessed by clicking on the Need to record a call? Click here to add link. The Record a Call screen allows you to edit, close, add, view or search for a job request.

The following buttons allow you to complete your work on the Call Tracking tab:

Button	Function
Close	Closes the Jacket tab and returns to the Jacket screen.