The security switch Access Message in section 812 must be turned on in order for a technician to be authorized to send a message while working in IntelliTech.
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From any IntelliDealer screen, click on the Product Support tab.
The Product Support Quick Links screen will appear.
Product Support Quick Links screen
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From the Service List, click the IntelliTech link.
The Scheduled Work Orders screen will appear.
Scheduled Work Orders screen
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On the Scheduled Work Orders screen, enter a technician's number into the Select Technician field.
Click the GO>> link to generate the technician search.
Updated Scheduled Work Orders screen
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On the selected work order, click on the Yes link on the Log On field.
The Logged on screen will appear.
Logged on screen
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On the Logged on screen, click on the Message button.
The Send Message screen will appear.
Send Message screen
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On the Send Message screen, select a send to option (User, E-mail or Terminal).
- or -
Click on the Search
icon to search for a User, E-mail or Terminal. -
Type the Message in the field provided.
To: Do This: Send the message to the selected send to option. Click the Submit button. Close the Send Message screen without sending a message. Click the Close button.