Active Komatsu Factory Campaigns

Data Source: CGIBASE, CGIFI, CGIFII

To open the Active Komatsu Factory Campaigns screen, click the Komatsu link in the Status field of the Equipment Profile screen.

Note:  The Komatsu link will only appear on the Machine Details screen if you licensed for feature number 6224, and the selected unit is associated to a factory campaign (as indicated by Komatsu).

The Active Komatsu Factory Campaigns screen allows you to view any active Komatsu factory campaigns associated to the selected unit, which are essentially equipment failures or issues identified by Komatsu that must be repaired by the dealership.

The following fields appear on the Active Komatsu Factory Campaigns screen:

Note:  All of the data displayed on the Active Komatsu Factory Campaigns screen is provided by Komatsu and loaded to your system during a nightly process that updates the Komatsu Factory Campaign information via FTP (assuming you are licensed for feature number 6224, and you have configured the Komatsu FTP screen). If you are not sure about one of the values displayed on the screen, please contact Komatsu for additional details.

Field Description
Reference Number

The factory campaign number.

Note:  If a campaign is highlighted in red, it is for a unit with the same serial number but a different model number. (Komatsu does not use unique serial numbers across all model lines, so this feature allows you to see all campaigns for the selected serial number in the chance that the model in IntelliDealer does not match the Komatsu equipment model format.)
Make/Model The machine make and model codes.
Type The campaign program type.
Start Date The start date of the selected campaign.
Termination Date The last day of the selected campaign.
Description A description of the repair associated to the selected campaign number.

Click the Show Terminated and Completed Factory Campaigns link to view any expired or completed campaigns related to the unit.
The screen will expand to display the campaigns.

Click a campaign Reference Number to view the campaign details on the Komatsu Factory Campaign Summary Details screen.

The following button allows you to complete your work on the Active Komatsu Factory Campaigns screen:

Button Function
Close Closes the Active Komatsu Factory Campaigns screen.