Work Order Details
Use the Work Order Details screen to view the details of a selected work order.
To open the Work Order Details screen, click an Order Number on the Scheduled Work Orders screen.
The fields on the Work Order Details screen are:
| Field | Description |
|---|---|
| Work Order | The work order number. |
| Machine | A brief description of the unit on the work order. |
| Machine Serial Number | The unit's serial number. |
| Stock Number | The unit's stock number. |
| Basic Warranty Date/Hours | The date and hour the unit's basic warranty expires. |
| Ext. Warranty Date/Hours | The date and hour the unit's extended warranty expires. |
| Customer | The name of the customer on the work order. |
| Location | The branch location where the work order was opened. |
| Salesperson | The salesperson associated with the work order transaction. |
| Customer Charged | The amount of customer charges applied to the work order. |
| Warranty Charged | The amount of warranty charges applied to the work order. |
| Internal Charged | The amount of internal charges applied to the work order. |
The fields on the Segment Details section of the Work Order Details screen are:
| Segment Details | |
|---|---|
| Field | Description |
| Opened | The date the repair was opened. |
| Started | The date the repair work was started (or is scheduled to start). |
| Scheduled Start Date |
The date on which the service for the selected segment is scheduled to start. |
| Last Activity (Parts) |
The date the last parts transaction was posted to the repair. The amount of days since the last parts transaction occurred. |
| Last Activity (Labor) |
The date the last labor transaction was posted to the repair. The amount of days since the last labor transaction occurred. |
| Technician |
The number of the technician performing the service. The Certification Lookup |
| Estimated Completion | The date the work on the repair is estimated to be completed. |
| Downtime Delay Code | The downtime delay code. Represents the reason why the repair was delayed. |
| Job Code | The job code number that represents the predetermined service charge. |
| Job Code Hours | The total number of labor hours that should be spent performing this repair. |
| Hours Worked | The amount of labor hours a technician has worked on the repair. |
| Hours Charged | The amount of charged labor hours. |
| Customer Charged | The amount of any customer charges. |
| Warranty Charged | The amount of any warranty charges. |
| Internal Charged | The amount of any internal charges. |
| Description | A brief description of the repair. |
| Complaint | If applicable, a description outlining a complaint related to the repair. |
| Cause | A description of what caused the original complaint. |
| Correction | A description of how the problem was corrected. |
icon appears if a technician has a certification attached to their profile. Click the icon to open the Select the Click here to update work order link to update a work order.
To complete your work on the Work Order Details screen, click Close.