The name of the customer associated with the corresponding rental contract.

Note:  If the contract was created for a miscellaneous customer, the name specified in the Ship To field on the Customer tab of the contract will appear.

The unit is physically returned to the dealership rental yard, and the contract will stop billing the customer.

Note:  If the Allow Returns to Different Locations switch is activated on the Authorization List for Product Support - Rental Counter screen, selecting Return and clicking Save will open the Return Location window, allowing you to return the selected unit to another branch.
Note that if this switch is activated and you do decide to return the unit to a different branch, if the Create Work Order On Return switch on the Flow/Appearance tab is set to Work Order, Job Request or Either, the work order or job request will automatically default to the branch location that the unit is being returned to.

Note:  Non-serialized units cannot be returned to a different branch.

All billing will cease and the traffic system is not called.

Choosing this option will open the following window:

With a defined Reason Code you can choose to suspend a rental.

Note:  Suspending a rental effects how that rental is recorded in a normal billing cycle . When taking a rental off a hold, the rental is optimized according to a normal billing cycle.

The amount of hours clocked on the unit while out as a rental, hours out and hours in.

Note:  Rental optimization can occur by updating the unit's current hour meter reading and recalculating (at which point the rental counter system will compare the in date and time against the out date time) to determine the lowest duration, or combination of durations to charge the customer. Further, when a unit is set to returned, the in hour meter reading is compared to the out meter reading to determine if any overtime charges should be applied to the rental unit.

The one or two character alphanumeric field which represents the duration period of the contract.

Note:  The duration code will be used on the rental contract to indicate the rental charge. Example durations include the following:
H (hour)
D (day)
WE (weekend)
W (week)
4W (4 weeks)
M (month)

Note:  Valid rental duration values are set up on the Rental Duration screen.

The user who changed the Rental Options on the rental contract line to Off Rent, Return, On Hold, Exchange, or Partial Return.

Note:  If the unit is marked as Off-Rent, the off-rent confirmation number will be displayed in brackets next to the user name.

Opens the Bulk Return screen, allowing you to simultaneously change the rental Options of all of the units on the selected contract.

Note:  This button will only appear if there are multiple units on the contract.

Note:  The Options code selected on the Bulk Return screen will only be applied to units that currently have a blank Options field. (Any units on the Return Summary screen that already have an Options code selected will not be changed when performing a bulk return.)

Applies prorating percentages to derive the correct rental rates for the amount of time that the unit was out on a contract.

Note:  This button will only appear if there are rental items on the contract that are more than a dealer-defined month old and have durations that are set up with prorating values.

Optimizes the rental contract, charging the customer the correct rental rates for the right amount of time the unit was out on a contract.

The system calculates the optimum combination of durations and quantities to give the customer the best possible price based on actual use of the equipment.