Requesting a Rental Rate Override

If you are licensed for feature number 6206 and are using the Rental Rate Authorization system, in some cases you may be forced to send a rental rate authorization request when attempting to override the standard rental rates of a unit.

Rental rates can be overridden from a number of locations throughout IntelliDealer. For the purposes of this procedure, the override attempt will be performed on the Details tab of a rental contract.

To request a rental override: 

  1. Navigate to Product Support > Rental > Rental Counter.

    The Rental Counter screen appears.

  2. Hover over an existing Contract Number and select Edit from the pop up menu.

    The Details tab appears.

  3. Enter an Override amount that is lower than the Customer rate for any of the durations listed and click Save.

    Note:  If the Print Invoices In Billing Run switch is not activated on the Billing/Invoice tab of the rental control setup module, the Rental Rate Override Authorization Request window only appears after entering an override amount and clicking Print Invoice on the Invoicing tab.

  4. Click Request Override.

  5. After the request has been reviewed, click Proceed.

    • If the request was approved, the Details tab refreshes displaying the authorized override amount in the Override field.
    • If the request was declined, the Details tab refreshes displaying no amount in the Override field.

Revision: 2026.09