Work Order Warnings

Data Source: WOH, WOR

The Work Order Warnings tab can be accessed from the Product Support Quick Links screen by clicking the Supervisor link on the Service list.

The Work Order Warnings tab allows you to search for work orders by specific warning message. Work order warning messages indicate that information on the work order segment or technician employee record is missing, expired, or incorrect.

Note:  
The Work Order Warning days switches on the BRWVAL1 table allows you to control the number of days for the No Activity in X Days, No Change in X Days, and Old Start Date X Days warnings.

The following is a description of the sorting options available on the Work Order Warnings tab:

Sort by
Field Description
Order Number After selecting a message, sort the work order warning search by work order number.
Technician After selecting a message, sort the work order warning search by technician.
Start Date After selecting a message, sort the work order warning search by start date.

The following is a description of the search fields that appear on the Work Order Warnings tab:

Field Description
Select Messages Search for work orders by selecting a message from the drop down list.
Select Technician After selecting a message, search for work orders by entering a technician.
Select Location After selecting a message, search for work orders by entering a branch location.
Select Shop After selecting a message, search for work orders by selecting a shop from the drop down list.
Select Bay After selecting a message, search for work orders by selecting a bay from the drop down list.
Select Status After selecting a message, search for work orders by selecting a status from the drop down list.

The following is a description of work order warning messages:

Message Description
No Estimated Completion The Estimated Completion Date field on the corresponding work order Segments tab is blank.
No Estimated Hours

The Estimated Hours field on the corresponding work order Segments tab is blank.
Zero Hours Technician

The Hours field on the corresponding work order Segments tab is zero.
Signed Off But Not Closed

The Status field on the work order Segments tab has been changed to Signed Off, but the work order has not been closed.
No Activity in X Days

Indicates that no activity (labor or part have no been posted to the work order in x number of days) has occurred on the work order in the amount of days specified.

Note:  
The date used will be either the last Parts transaction date or the last Labor transaction date, whichever is the most recent.
No Branch for Technician

A service branch has not been entered in the Service Location field on the Service Information tab, for the technician on the corresponding work order.
Old Estimated Completion Date The date entered in the Estimated Completion Date field on the work order Segments tab has expired.
Not Started The Date Started field on the work order Segments tab in blank.
No Change in X Days Indicates that no changes have been applied to the work order in X number of days.
Estimated Hours Exceeded

The amount of Hours Worked has exceeded the amount of hours in the Estimated Hours field on the Segments tab.
No Inside/Outside/Shift Code An inside/outside/shift code has not been selected in the Inside/Outside/Shift field on the Service Information tab, for the technician on the corresponding work order.
Old Start Date X Days Indicates that the Date Started field on the Segments tab is older than X number of days.

The following is a description of the fields that appear on the Work Order Warnings tab:

Field Description
Order # The work order number.
Technician

The technician assigned to the work order.

The name of the customer on the work order, will appear under the technician.
Shop The shop location where the service on the work order occurs.
Bay The bay location within the shop where the service on the work order occurs.
Start Date The day the work on the work order started.
Information

Is used to convey message specific information to the user.

  • No Estimated Completion: Not Used

  • No Estimated Hours: Not Used

  • Zero Hours Technician: Indicates the technician's ID and Name.

  • Signed Off But Not Closed: Indicates the date the segment status was changed to Signed Off and the number of days since the status was changed.

  • No Activity in X Days: Indicates the date the last parts or labor transaction occur, the number of days since the last transaction, and the previous date a transaction occurred.

  • No Branch for Technician: Indicates the technician's ID and Name.

  • Old Estimated Completion Date: Indicates the estimated completion date and the number of days since the date expired.

  • Not Started: Not Used

  • No Change in X Days: Indicates the date of the last change and the number of days since the last change occurred.

  • Estimated Hours Exceeded: Indicates the Estimated Hours value and the Hours Worked value.

  • No Inside/Outside/Shift Code: Indicates the technician's ID and Name.

  • Old Start Date X Days: Not Used

Click on a work order number from the Order # field to open the Work Order Details screen.

Click on a Customer to open the Customer Profile screen.