Service Request: Problem

The Problem tab allows you to view the recommended service, or create work orders or work order quotes for the selected service request.

To open the Problem tab, click a Request Number on the Service Requests screen.

These Information fields appear on the Problem tab:

Information
Field	Description
Request Number	The service request number.
Created By	The name of the dealership employee who created the service request.
Customer Name	The name of the customer the service request was created for.
Date	The date on which the service request was created.

These fields appear on the Problem tab:

Field	Description
Problem Type	The type of problem that needs to be fixed.
Problem Description	A brief description of the problem.
Extended Description	An extended description of the requested service.
Work Order Number	The work order number associated to the service request. If the selected request has been Resolved or Declined, those statuses appear in this field instead of a work order number. If a Quote has been created for the service request, the quote number appears.
Location	The location where the service request was created.
Salesperson	The salesperson associated to the service request.
Responsible	The salesperson responsible for the request. This field is for informational purposes only, however it is included on print-outs related to the request.
Machine Down	If selected, indicates that the machine associated to the service request is down.
Location Assigned	The location the service request has been assigned to.
Assign To	The dealership employee the service request has been assigned to.

Click the Work Order Number to open the associated Work Order Details screen.

Use these buttons to complete your work on the Problem tab:

Button	Function
Attach	Opens a context menu where you can attach an existing work order to the request. See also John Deere Proactive Jobs - Attaching Work Orders.
Save	Saves the information entered on the Problem tab.
Resolved	Marks the request as resolved and gives you the option to create a call record for the request using the Add A Call screen.
Quote	Opens the Customer - Quote Header tab, allowing you to create a work order quote for the selected service request.
Decline	Declines the selected service request.
Add Work Order	Opens the Add Work Order screen, allowing you to Create a Work Order or Job Request.
Close	Closes the Problem tab and returns to the Service Request screen.

Revision: 2026.03