The special warranty adjustment in the SLA screen allows you to post warranty adjustments to a different premium code then the SLA (as per the legacy table DIVTAB1).
Certain manufactures require the submitted hours to match the hours worked, while the technician may be held accountable to a different standard job time of a selected job code. The warranty adjustment allows technician efficiency to be calculated by the premium code entered for SLA’s, while excluding any warranty adjustments posted to the warranty adjustment premium code. This allows the technician to be held accountable to the actual job code time, or supplier job code time if a multiplier is posted to the job code time.
Note: A dealer-created efficiency report based on premium codes or source codes is required to exclude the warranty adjustment, the standard IntelliDealer efficiency report does not exclude the warranty adjustment.
Warranty adjustments are setup by make in the equipment models table. The options for the warranty adjustment are Hours worked or job code hours. If the option of ‘none’ is selected in the equipment models table, no warranty adjustment will be performed for that make.
Hours worked —adjusts the time on the segment back to the original hours worked by the technician. This type of warranty adjustment is used for a vendor such as John Deere, who requires the true hours worked on the segment to be submitted to warranty. If the technician’s time is to be adjusted with a SLA to match a job code, the ‘hours worked’ warranty adjustment changes the hours charged back to the original hours worked by the technician.
Job Code Hours—adjusts the time on the work order to match the ‘Supplier job code hours’ listed on the job code. This warranty adjustment is used when a job code has higher hours than the vendor supplier job code hours. The technician is adjusted using the SLA premium code to the regular job code hours, then the warranty adjustment reduces the charged hours to the ‘Supplier job code hours’ using the warranty adjustment premium code.