Work Order Segments
Use the Work Order Segments window to select the specific work order segment you want to begin working on.
To open the Work Order Segments window, on the MobileTech screen, select the work order you want to log onto using the Check Mark 
icon then tap on the work order. This Check Mark puts the work order in a Mobile Enabled status. You can only log hours on the work order from this state. If the Mobile Enabled check is deselected, you cannot modify the work order.
Topics in this section are:
Tech Assist (part of Vitality AI)
To open Tech Assist for the work order, tap the Tech Assist icon in the window header (to the left of the Sub Menu 
icon). Tech Assist opens in an embedded browser for your company and the work order whose segments are listed. Segment context is not included.
The Tech Assist icon appears in the screen header when your device is connected to the internet, your dealership is licensed for dealer feature PFW.8500, and your user has Security Switch 812 - Product Support - Service IntelliTech, Access Vitality AI Tech Assist.
Note: The Tech Assist icon does not appear when ID MobileAccess is disconnected. If the page does not load or the connection is lost while Tech Assist is open, an error message appears.
Tech Assist opens in an embedded browser. While Tech Assist is open, use the device Back control to move back through pages in the browser when that option is available. When you are finished, use Back until you return to the screen you opened Tech Assist from.
For access requirements shared across MobileTech screens and screenshots of the embedded browser, see Tech Assist (part of Vitality AI) in the MobileTech help topic and Tech Assist (part of Vitality AI) in the Logged On help topic.
Screen Description
The fields on the Work Order Segments window are:
| Field | Description |
|---|---|
| Work Order Number/ Segment | The work order number and segment. |
| Job Code Description | The description of the job code assigned to the segment. |
| Start Date | The date on which service for the selected segment first began. |
| Job Code Hours | The number of hours required for the service on the segment, as defined by the job code assigned to the segment. |
| Hours Worked | The amount of time that the selected segment has been worked on, in hours. |
To log on to a work order segment, tap the desired segment. The Logged On screen appears.
The technician can use the Sign Off button once the repairs associated with that segment are complete. Clicking on Sign Off confirms all updates have been posted to IntelliDealer and removes the Mobile Enabled flag in IntelliDealer. Once a segment is signed off, parts or labor transactions can no longer be posted to the segment. The segment is also removed from the Work Order Segment screen (and if it's the last Segment assigned to technician the work order is removed from ID MobileAccess).
Note: This function is controlled by within IntelliDealer by security switch 812 Product Support - IntelliTech - Access Sign Off.