John Deere Expert Services: Jobs

John Deere Expert Services is a web-based inspections system developed by John Deere that allows the dealer create inspection steps (job codes) and create an inspection for machines using these steps. If the inspection step concludes that service needs to be done, the dealer can create a work order for it using the inspection steps.

The IntelliDealer John Deere Expert Services interface allows dealers to import Expert Services jobs into IntelliDealer Work Orders and Work Order Quoting. Jobs are imported as Job Codes in the system and are available on a read-only basis after they have been imported. The Job Codes are refreshed nightly with data from Expert Services.

When importing quotes and work orders from John Deere Expert Services the rate code is made mandatory when these security switches are enabled: 

For setup and configuration see John Deere Expert Services.

Search Options

A few search options are available:

  • Keyword Search allows you to search the Expert Services system using words or phrases.

  • Type searches by type options.

  • Category searches Expert Services categories.

  • Equipment Model searches for the specified model.

  • Serial Number searches for equipment by serial number.

  • Part Number searches on part numbers.

To view the details of a specific Expert Services job, click on the ID column to launch a pop-up containing either Job or Checklist details.



Some jobs have different versions available, which can be viewed by clicking on the Versions button in the list:

Importing Expert Services Jobs

Expert Services jobs can be imported into Work Orders and Work Order Quotes. The process works the same for each system.

  1. In Product Support > Service > Work Orders, open the work order to which you want to import Expert Services jobs.

  2. On the Segments tab, under Work Order Options find the entry to launch the Expert Services search window.

  3. Click Expert Services to launch the search window with the serial number of the unit on the work order auto-populated into the search box.

    If the serial number cannot be located in the Expert Services system, you will see an error like this. The serial number can be removed from the search window, and searching can be done using the other search fields:

  4. When searching from Work Orders, you will now see checkboxes to the far left of each entry, and an Add to Work Order button at the bottom left of the screen.

  5. Select the entries you wish to add to the work order, and click the Add to Work Order button.

    The entries are added to the work order, either individually if a single entry is selected, or as MULTIPLE if multiple entries are selected.


  6. When attempting to import a job code with multiple versions, you will see the version selection popup after clicking Add to Work Order.

  7. Select the version(s) you wish to import, and click the Submit button to continue with the import process.

Feature: PFW.6265 - John Deere Expert Services

Revision: 2024.07