Komatsu: Warranty Claim Submission
This feature is currently in beta.
Use the Komatsu Warranty Claim Submission screen to create, validate, and submit warranty claims to Komatsu from work order data. Claim header fields, parts, labor, and miscellaneous charges can be populated from selected work order segments before you complete Komatsu-specific fields and submit the claim.
Configure the interface on Configuration > Interfaces > Komatsu > Warranty before you submit claims.
Topics in this section are:
How to Create a Komatsu Warranty Claim
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Navigate to Product Support > Service > OEM Warranty Claims.
The OEM Warranty Claims screen opens.
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Click Create.
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Select the Location, Work Order Number, and Manufacturer Code of Komatsu, then click Continue.
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On the Warranty Claim Segment Selection screen, select one or more work order segments, then click Continue.
IntelliDealer loads claim data from the selected segments into the Komatsu warranty claim screen.
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Complete required fields on the Claim Information tab and related tabs, then Validate and Submit the claim to Komatsu.
Note: You can also open an existing Komatsu claim from the OEM Warranty Claims listing to review or continue work on a saved claim.
Claim Information Tab
Fields on the Claim Information tab are grouped into panels:
| Basic Information | |
|---|---|
| Field | Description |
| OEM Claim Number | The Komatsu claim number. This field is read-only and is assigned after a successful validate or submit response from Komatsu. |
| Work Order Number | The work order associated with the claim. Read-only. |
| Repair Number | The work order segment repair number. Read-only. |
| Location | The branch location for the claim. Read-only. |
| Dealer Code | The Komatsu dealer code for the claim location. Required. |
| Warranty Type | The Komatsu warranty type for the claim. Options are retrieved from Komatsu when the screen opens. Required. |
| Technician ID | The technician assigned to the repair. Required. |
| Submission Status | The current submission status of the claim in IntelliDealer. Read-only. |
| Equipment | |
|---|---|
| Field | Description |
| Serial Number | The machine serial number. Required. |
| Model | The machine model. Required. |
| Vehicle Hours | The machine hours (SMR) at the time of repair. Required. |
| Component & Failed Part | |
|---|---|
| Field | Description |
| Component Code | The Komatsu component code for the failed part. Options are retrieved from Komatsu. Required. |
| Causal Part | The failed part number. Required. |
| Causal Part Serial Number | The serial number of the failed part, when applicable. |
| Additional Information | |
|---|---|
| Field | Description |
| TSI No | The Komatsu TSI number, when applicable. |
| MRA No | The Komatsu MRA number, when applicable. |
| Phenomenon Code | The Komatsu phenomenon code describing the failure symptom. Options are retrieved from Komatsu. |
| Mean Time To Repair | The Komatsu mean time to repair code. Options are retrieved from Komatsu. |
| Part Purchase Date | The date the failed part was purchased, when applicable. |
| Part SMR | The SMR reading for the failed part, when applicable. |
| Par No | The Komatsu PAR number, when applicable. |
| Dates | |
|---|---|
| Field | Description |
| Repair Date | The date the repair was completed. Required. |
| Failure Date | The date the failure occurred. Required. |
| Notes | |
|---|---|
| Field | Description |
| Complaint | The customer complaint or failure description. Pre-filled from the work order segment when available. |
| Cause | The cause of the failure. Pre-filled from the work order segment when available. |
| Correction | The corrective action taken. Pre-filled from the work order segment when available. |
| Comments | Additional comments for the claim. |
Parts, Labor, and Misc Charges Tabs
The Parts, Labor, and Misc Charges tabs list lines populated from the selected work order segments. Review and update the lines before you validate the claim.
On the Labor tab, each line includes Component Code, Job Code, Labor Hours, and Comments. Job code options are retrieved from Komatsu.
Attachments Tab
Use the Attachments tab to view files already submitted to Komatsu for the claim and to upload new attachments.
An OEM Claim Number must be assigned before you can upload attachments. Validate the claim first so Komatsu returns a claim number.
Click New to open the upload window, choose a file, then click Save. Each file must be 15 MB or smaller.
Note: After a claim is submitted successfully, the Attachments tab is read-only.
Validate and Submit
After you complete the claim, use the buttons at the bottom of the screen to send the claim to Komatsu:
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Click Validate to send the claim to Komatsu for validation.
When validation succeeds, IntelliDealer displays a success message and enables Submit. The OEM Claim Number field is updated when Komatsu returns a claim number.
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Click Submit to submit the validated claim to Komatsu.
When submission succeeds, the claim status is updated and the screen becomes read-only.
Note: You must validate the claim before Submit is enabled. If Komatsu returns a rejection on validate or submit, review the message, correct the claim, and validate again.