Reversing a Rental Invoice Through Rental Counter

1. Navigate to Product Support > Rental > Rental Counter.

   The Rental Counter screen appears.

   

2. Fill out the appropriate fields and click the Go >> link.

   The Rental Counter screen refreshes listing the generated search results.

3. Move the cursor over a Contract Number and select Edit from the pop-up menu.

   The Customer - Rental Contract tab appears.

   

4. Click the Details tab.

   The Details tab appears.

   

5. Select the Click here to add rental contract details link.
   

   The fields on the Contract Detail section on the Details tab reset, allowing you to enter new rental contract detail information.

   

6. Enter values in the Type, Stock Number, and Duration fields that are the same as the line you wish to reverse on the rental contract. For the Quantity field, it must be the negative value of the quantity.

   If the Select Item to be Credited screen appears, enter a Downcost Amount. The system will automatically insert a negative in front of the amount entered.

   The Details tab with a reversed line

   

7. Click Save.
   

   The Details tab appears, with the reversal listed.

   

   The reversed rental invoice will also appear listed on the Invoicing tab.

   

Revision: 2026.09