John Deere eCommerce: Orders
The John Deere eCommerce interface is an integration with John Deere's customer facing parts store and allows customers to place orders on the John Deere parts website. Orders placed are incorporated into the eCommerce process:
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The order is created on the John Deere parts website and sent to the relevant dealership.
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If all parts are on hand at the dealer, then only a Parts Invoice is created in IntelliDealer.
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If some parts are on hand at the dealer and must be partially shipped by PDC, a Parts Invoice and a Parts Order for the unfilled parts is created in IntelliDealer.
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Shipping discounts are automatically received from John Deere and the post-discount amount is applied to the invoice. If there is no shipping charge then any shipping charges are removed entirely from the invoice. Discount amounts will be included in the Comments or Memo section of an invoice depending on your configuration options in Parts Invoicing.
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Orders directly sent to PDC may be updated or cancelled by John Deere. Parts Orders associated with PDC orders remain on order until all parts have been receipted in; after which the order is updated for direct ship. When a PDC shipped order is updated, the original Parts Order and Parts Invoice are cancelled and a new Parts Order and Parts Invoice are created with the updated parts and/or quantities from John Deere.
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Once the Parts Invoice is received, the dealer can mark the invoice as Ready For Payment. John Deere then sends a payment status request which updates the Parts Invoice with the deposit amount. An invoice cannot be finalized until its status is marked as either Picked Up or Shipped.
Note: Please ensure that a tracking number has been applied before invoicing an order.
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A shipping label can now be created in the John Deere system and the Parts Invoice is Ready To Ship. Alternatively, if Customer Pickup is selected, the invoice is marked as Ready For Pickup.
Topics in this section are:
Screen Description
You can access the John Deere eCommerce configuration screen by navigating to Configuration > Interfaces > John Deere > eCommerce.
Orders Tab
The Orders tab contains a list of orders and returns received:
| Field | Description |
|---|---|
| eCommerce Order Number |
A unique identifier for the eCommerce order. This order number is present in the PO Number field on the parts invoice if no Customer Order Number is provided. This number is often called the fulfillment number by John Deere. It is not visible to customers. |
| Customer Order Number | The order number visible by customers when placing their order and receiving updates. This order number will be present in the PO Number field on the parts invoice if provided. |
| IntelliDealer Parts Invoice |
The parts invoice number in IntelliDealer. For a parts order this is the parts invoice number. For a return this is the original parts invoice number associated with the order. Click the hyperlink to view the full comments. |
| Location | The location in IntelliDealer in which the parts invoice was created. |
| IntelliDealer Return Invoice |
The parts invoice number associated with a return order. This field is only populated on return orders. The order number is hyperlinked to the Parts Invoicing screen for that order if any modifications are needed. |
| eCommerce RMA Number | The John Deere reference number used for a return order. |
| IntelliDealer Parts Order |
This number references a parts order where parts associated with an order are shipped directly from John Deere's warehouse to the customer. Not all orders have a parts order number. |
| Created | The date for when the order or return was created in IntelliDealer. |
| Updated | The date for when the last update was made to the order. |
| Payment Received | Displays the current paid status within John Deere's system. A payment received event is only triggered after the order has been marked as Ready For Payment on the eCommerce Status Update Screen. |
| Order Type | Indicates the whether the customer intends to pick up the order, or if it should be shipped. |
| Last Transmitted Status | The status last transmitted from IntelliDealer through the eCommerce Status Update Screen. Only On Hold and Cancelled statuses can be transmitted before the Ready For Payment status can trigger. |
| Last Updated Status | The status last updated from IntelliDealer through the eCommerce Status Update Screen. |
See also the eCommerce Status Update Screen.
eCommerce Returns in IntelliDealer
Once an eCommerce return arrives in IntelliDealer it can be accessed through Product Support > Parts > Parts Invoicing in the same area as the orders were. eCommerce returns look like a normal Parts Invoice but they have negative quantities on the parts.
An example of a Parts Invoice showing an eCommerce return:
The original order number is also present as the Credit Number field.
The Update JD eCommerce button is present on returns. This button should be used to either accept or reject a return.
For returns, the Return tab is relevant. These statuses exist for returns:
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Returned transmits that the return has been successful.
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Cancelled provides the option to reject a return, as well as provide a cancellation reason.
